FedEx
Pickup for Ireland to Canada Parcel Cancelled at 3pm

I called FedEx in Ireland at 10am about a package delivery to Canada. They said no problem and took all the details, including payment details. "Someone will collect between 10.30 and 5pm today," I was told.

At 3pm I got a call saying that no, they were not picking up my parcel as agreed, because the "courier" is only in my area in the morning. Isn't 10.30am morning? I just knew they would get it wrong. The couriers are not there for the customer's convenience; they are there only for their own. If they have driven past your house, they will not be coming back! It is outrageous and a breach of the verbal contract. I have never had a FedEx parcel arrive when they say it will, ever.

I am waiting for a supervisor to call; I was told it would be within half an hour, and I am still waiting. I was told I would receive confirmation by email right away, and I am still waiting. As far as customer service is concerned, they are rubbish. I lost a whole day over this. I obviously do not matter. It looks like my parcel will not arrive in Canada by Wednesday after all. What a pack of lies they sell to get your money.

Company: FedEx
Country: USA

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