PayPal
Repeated Automatic Debits Caused Fees After I Asked for Delay

I attempted to use PayPal to pay for an item I bid on at eBay. Unfortunately, I did not have enough money in the account to cover the debit. My bank charged me a fee for trying to debit my account when I did not have enough funds to cover it. I realize this part is my fault.

PayPal informed me that my account would be automatically debited in a few days. I called customer service to request that they delay debiting my account until I could get enough money into it to cover the debit. I was told this could not be done. The result was two more automatic attempts to debit the account, along with the fees for the failed attempts. The fees now added up to more than I owed PayPal, and it appeared the automatic debits would continue until I had enough money in the account to cover the debit.

To stop the accumulation of fees, I had to close my account with PayPal, and I have refused to pay them since I believe their behavior was unreasonable in not discontinuing the debits until I could cover what I owed. The result is that I can no longer buy anything on eBay, since virtually all sellers use PayPal and only PayPal to receive payments. This also holds for other sites on the Internet that only accept PayPal. This, I believe, is wrong, as it gives PayPal too much control over what I would like to buy on the Internet.

Company: PayPal
Country: USA
Site: paypal.com

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