PayPal
Charged $379.99 to debit card over a $370 negative balance

PayPal refunded a buyer to whom I had sold software, almost 90 days after the transaction. PayPal says there is nothing they can do about the refund since it was reversed by the buyer's credit card company. I cannot possibly issue refunds on software after nearly 90 days. This is impossible for software or any type of electronics and is against my refund and return policy as a seller. The refund caused a negative balance of $370 on my PayPal account.

After being hounded by PayPal's collection department, who called my cell phone 3-4 times daily for a month, I finally told them there was nothing I could do about the negative balance at that time because I was not in a financial position to do so. I also told the collection department specifically "not to touch my bank account," and the PayPal collection rep replied, "we will not do that without your authorization."

However, PayPal has now charged my debit card $379.99, saying that another "automatic debit" for $9.99 came through my account and therefore caused the account to "automatically bring the account positive," charging the $370 plus the $9.99. In other words, PayPal is using the excuse that another automatically set up debit came through to take the $370 from my bank account, which they said they would not do. This is less than a month before Christmas and caused my bank account to go negative and charge more fees. PayPal did not have my authorization to take the $370 and lied when they said they would not touch my bank account.

Company: PayPal
Country: USA
Address: 2211 N First St
Site: paypal.com

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