SunTrust
Bad Customer Support

I'd to vent this anywhere. Just how can SunTrust be so poor at the things they do?

I'd been with SunTrust for over 7 years, a devoted client and significantly biased towards the house group. That decreased your day I understood I set a "3" rather e y a "4" for that month class under billpay.

SunTrust sent a look for $980 to my landlord, who cashed it. Since I have possess a family savings, I actually donot place lots of profit my checking, also it was overdrafted. Today, some banks do not cash the check, and also you should spend a $35 returned check charge. Not SunTrust. They delivered the cash out and billed me $35. Okay...

However it does not end there. Although I acceded for their needs and also have been obtaining digital claims, they thought the easiest way to make contact with me about that facility was to mail-me a notice. Four nights later, I obtain a later from SunTrust stating my bill is overdrafted. I appear online, and find out that the check visited my landlord which wasnot designed to. I get into SunTrust 24 hours later and expain it, and also the bank supervisor claims the extra costs which have racked up since that evening ($250) aren't their problem, since I place in the day incorrect, therefore I can't-get a return. I show them that's was an easy feedback mistake, however the lady was adament, saying I ought to be "thankful" that SunTrust required the "courtesy" to pay for my incoming costs. I stated, WOMAN! It isn't a courtesy when you cost me $35 per-transaction, and cannot actually mail me when you are bombarding me with crap daily

Ultimately, I changed to LENDER OF AMERICA. I actually donot understand, perhaps they'll pull aswell, but I know something. There overdraft protection is free, plus they supply me signals when my consideration moves below a specific amount.in my experience, these a few things would be the LEAST SunTrust might do.

Company: SunTrust
Country: USA
State: Georgia
Site: suntrust.com

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