SunTrust Banks Inc
Mortgage Document Repeatedly Called Missing, Hours on Phone

SunTrust is horribly disorganized. One hand does not know what the other hand is doing. The people running the company should be fired by the stockholders. Why don't the departments within the bank talk to each other? Why must I spend 2-3 hours on the phone again for an error by the bank? This is absolutely absurd.

Never use SunTrust for any kind of mortgage. The bank has no internal communication. There appear to be no timelines, no quality controls, and understandably irritated and frustrated staff. I would be ashamed if I worked for SunTrust, and the corporate management should be ashamed too.

They kept telling me that the fax was received, and for some reason there is always a document missing. They kept asking me to refax the same documents again. Even though I mailed them, they say that my package was received and is under review. Then, when I call to follow up, they tell me they are missing a document, which I have sent many times.

This bank is horrible. I am advising all my family, friends and everyone NOT TO GO TO SUNTRUST. Terrible experience!

I was already ticked off at SunTrust, but after this, I am also going to the U.S. Attorney, the Federal Banking Commission and anyone else who will listen and help me with my mortgage loan.

Company: SunTrust Banks Inc
Country: USA
Address: 303 Peachtree Street NE Atlanta GA 30308
Phone: 4045887711
Site: suntrust.com

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