Directv
Rep Would Not Explain Why Only One Recovery Box Was Sent

On March 1st of 2012 I called into Directv to see why I only received one recovery box for my equipment. I have three receivers. When I spoke to the first rep, she avoided my question. So I asked the same question again, and she avoided it. So I asked to speak with her supervisor. At first she didn't want to transfer me because she felt she answered my simple question. I feel that is extremely unprofessional. When I finally got to speak to a supervisor, the conversation started out good. He was listening to what I was saying. Then when I asked him why did I only get one recovery box when I have three receivers, he said that it was because that is how it works. Then when I asked what do you mean that's how it works? He began just repeating it over and over. Feel as though he thought that I was stupid and he would just be able to get me off the phone that way. After that he referred to my last name as the customer on another account and not my account. That is very disrespectful!!! When I asked to be transferred to someone else that knows how to be respectful to a customer, he refused repeatedly. So I am very unhappy with the customer service your company has. I will be contacting the BBB and informing them on the way I was insulted and disrespected. I also have the reps name and employee number. {Name: Jerry, Employee number: 100260693} What is so hard about this question: Why did I only receive one recovery box when I have three receivers??

Company: Directv
Country: USA

  <     >