ATT U-verse
Billing Mix-Up Between Two Accounts Led to $1,000 Balance Notice

I have called, written and emailed ATT Uverse to straighten out my bill. I have 2 separate accounts (one for internet for my son who lives at a different address and another one is bundled for TV, internet, phone and cells. Of course the bundled account is usually over $350 and the internet is always $45.41 every month. Back in May (3 billing periods ago) your wonderful accounting screwed up - they credited the account which is always $45.41 with a check for over $350 and the account which fluctuates every month over $350 with the $45.41 check and after trying to contact by phone, email and writing on the bills YOU still have not straightened out this problem. I have paid every month on both accounts and now I receive a notice that I owe over $1,000. I guess I will have to hire a lawyer to get this resolved because your customer service department doesn't know how to resolve this issue.

Company: ATT U-verse
Country: USA

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