AT & T Uverse
U-verse Upgrade Led to Huge First Bill and Lost DSL

If you like having access to DSL do not let AT&T talk you into getting their u verse!
We have had cell phone, home phone, and DSL internet with AT&T for about 7 years. We were happy with it no major problem, not too much money. They told us we were could get home phone service, internet, and uverse for $88.00 a month. They told us that we would be billed for a month and a half on the first bill ($132.00) They showed up 3 hours later then they said they would be here to install it. The sales rep and the tech said that we could cancel and go back to the way we had it any time we wanted. When we received our first bill it was $360.00. After 3 hours of trying to get them to just turn off the u verse and have their tech come back and put things the way he found them, we hang up the phone with no tv and no internet. After being told by 2 people before the fact the we could go back to what we had, we are told that because (and only because) we decided to try out their new u verse bull cocky we are told by 3 different people (who known were or would get a supervisor) that DSL was no longer available to us.

Company: AT & T Uverse
Country: USA

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