AT&T
Charged for Cancelled Internet After Moving, Repeated Calls

I had AT&T internet, and when I moved, I cancelled my account and signed up for AT&T U-verse internet and cable. The next month, my account was charged for the internet that I had cancelled. I called them and they said that they would take the charges off, but when that did not happen, I disputed it on my credit card. The next month, I was charged again! So I called again and talked to 5 different people in 45 minutes. They could not pull up my account with the phone number I had given them (although that same number was listed on the account when they finally did find the account, they had the wrong previous AND current address, and said that a check was in the mail to me (going to the wrong state) for only 1/2 of 1 months payment. Finally when I talked to someone in the U-verse department that was in the same area as me (Chicago), he was able to credit my account and fix the problem within 5 minutes. Thank you John for spending 5 minutes solving the problem when no one could do anything but transfer me to someone else.

Company: AT&T
Country: USA

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