DirecTV
Installer Never Showed and Multiple Calls to Support Were Lost

Have you guys ever had your technician not show up or answer your phone calls the day he was supposed to install your DirecTV? I was furious so I called customer service and asked to speak to a supervisor where I was put on hold for over an hour. The lady who was to transfer me through connected me to a voicemail system so the call was lost after an hour of waiting.

I called back and got disconnected again. I called for a third time thinking I must get some sort of compensation for this since I am now wasting my time and the technician never called or showed up. All they said was "We can get someone over there in two days" where I said "No I've been waiting several days now. I called a week in advance so I would have television the day I moved in and I'm still without it" They told me they set me up with a technician and to call back in an hour.

I called back with the number they gave me thinking it was a direct line to the lady I was speaking to but it was their main number. I finally spoke to a fourth person explaining once again my situation and she said, "so how can I help you then?" I couldn't take any more from that point on. I've never experience such poor, poor customer service. DirecTV is awful and I don't even have their service yet and I can say that much.

I've read other reviews and now I'm nervous to get my bill in the mail and see how much I'm actually paying. I was told one price but I'm sure it will be quite another after all the reviews i've read. I do not look forward to the next 2 years of having their service. If I could cancel on them I would but that means more money out of my pocket. Why does DirecTV still exist??

Company: DirecTV
Country: USA

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