Verizon FIOS
Misleading sales practices

I have been a Verizon FIOS client for more than 4 years. I named lately to update my regular set-top boxes to HD boxes. Seemed easy enough. It had been recommended in my experience from the consultant that by signing a brand new two-year contract I really could obtain a $300 Credit gift-card and improved web rate aswell. I particularly requested if there is any explanation to not achieve this. Her reaction was "none that she might think about". Works out that in signing a brand new contract, I dropped substantial Television information. Our unique pack, that was evidently "grandfathered", was no further accessible as well as in signing the brand new two-year contract my support was reduced. I had been advised I really could get my unique funnel line up back but that I'd need to spend a greater monthly price. Regardless of howmuch I contended that no body with any feeling might accept LESS information for that SAME price, I got nowhere. I expected in order for them to draw the recording about the allegedly registered phone and was informed that not all calls are documented and there is no method to understand what I had been informed by their consultant.in my opinion this can be a traditional instance of baitandswitch. Verizon must be held responsible for deceptive sales methods.

Company: Verizon FIOS
Country: USA
State: New Jersey

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