Direct TV
Charged $225 Early Cancellation Fee After Ten Years and $150 DVR

I have been a Direct TV customer for over 10 years. About a year ago, my satellite box died and I replaced it with an upgraded DVR box at a cost of $150. Today I called to cancel my service (going back to cable) and was informed that I will be charged $225 early cancellation fee. I was furious! How can a customer of 10 years be charged early cancellation? I filed a complaint to the Better Business Bureau.

Company: Direct TV
Country: USA

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