DirecTV
Deceptive, Recalcitrant, and Aggressive

We ended support with DirecTV at the conclusion of July. On Oct 3 we obtained a Sept 30 declaration obtained from DirectTV for $21.16 for films bought on 12/27,5/22,7/29, and 7/30. One or more film, mentioned by DirecTV - or even three of those films were marketed as "free" through the client loyalty system. Actually, we never obtained a totally free film, but were charged in most situation.

Upon contacting DirecTV on 10/3 6:30p, they repeatedly (6x) stated the charges would be dropped if I reinstated my support with DirecTV. Every time I mentioned that used to do not need to restore my support. They insisted on informing me about their campaigns despite I managed to get obvious my solution was "No". Following the 6th period they handed me to some payment expert who didn't solve my issue. Alternatively, they mentioned thata while viewing a film was related to client commitment I'd utilized the distant to-order, not the web or distant with phone point, consequently I had been ineligible for that reimbursement.

DirecTV works against their very own curiosity about managing previous clients badly. Through their steps they guarantee previous clients won't restore support. Worse - these same clients may talk out against DirecTV ensuring extra lack of marketshare. This really is certainly a organization that needs to be prevented.

Company: DirecTV
Country: USA
State: Pennsylvania
City: Philadelphia

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