Direct TV
Installation Order Cancelled Without Explanation After Fee Paid

I ordered direct tv on 8/11 and scheduled installation on 9/19 between 8-12. I paid $51.94 for the installation and noticed the money was taken out of my account within a hour of placing the order. On 8/19 at 2 P.M. I started calling direct tv to find out what happened with the installation. My 1st phone call I was hung up on, the 2nd said she was transferring me to the installation office when she transferred me back to her office, the 3rd person hung up on me, the 4th person let me speak with a supervisor as I requested. The supervisor told me that my order had been cancelled but couldn't tell me who cancelled it or why. At this point my husband called. He spoke with 3-4 people who he was told that someone would be at our house on 8/20 between 8-12. At 12 noon my husband called direct tv because the installer did not show up. He was told we were not scheduled for Saturday and it would be several days before we could get scheduled. Of course, he blew up and told them to cancel. About 1 hr later direct tv called back to say the installer was on his way and would be here between 2:30-3 P.M. At 3:30 the installer called to say he'd be another 45 minutes. My husband told him to forget it. We wasted 2 full days on this incompetent company and we do not intend to do business with them. I know it's going to be a nightmare getting my money back.

Company: Direct TV
Country: USA

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