Direct TV
Never completely installed, breaking laws, bullying tactics El Segundo California

Electronics and household app.

The installer came to my house on Feb. 14 to install Direct TV. He spliced wires together from another installation that occurred before I bought the house. He also said he did not have to install any new satellite dishes because there was already one on my roof. He took over 5 hours to do the installation because he kept having problems with the DVR Receiver. At first he said they were going to send me a new receiver. Somehow he got the thing to work, had me sign a bunch of papers and that he had to go in a hurry because he had another install to do over 50 miles away in Nyssa. I believe the only reason why the Direct TV system "appeared" to be working is because Dish Network was still in service at my house.

I had problems immediately. Every time I changed the channel, I got a black screen with a blue box in the lower right hand corner that said, "searching for satellite". I was trying to get to Channel 12; the local Fox station to make sure it came in so that I would be able to watch the Daytona 500 on Feb. 17. I called Customer Service to no avail. I was treated rudely and with a condescending attitude. This was just my first day. Friday, after working 12 hours, I came home to watch TV and got the same "searching for satellite" so I called Customer Service again. This went on all Friday and Saturday. I finally got a hold of a Supervisor and told him to cancel my account. I was well within my 3 days to cancel. He convinced me to let another installer come to my house on Monday to do a complete reinstall. The reinstallation was scheduled to take place between 8:00 am to 12:00 pm. Nobody ever showed up, so I called the Corporate offices in El Segundo, CA. Natasha at corporate said the installation was scheduled for after 12:00 noon. Not true!

Now they say they are going to charge me a $420 cancellation fee. I immediately called my Credit Card and told them to cancel any all charges from Direct TV and to stop al future charges. I was told I would have to dispute the current charges and that they couldn't do anything about future charges, so I cancelled my Credit Card, right then and there. What a bleepin' nightmare!!!


Company: Direct TV
Country: USA
State: Nationwide
Address: 2230 E Imperial Hwy, El Segundo, CA 90245
Phone: 3109645000
  <     >  

RELATED COMPLAINTS

Direct TV Dish Network
Unprofessional

Mastec Adanced Technology
Direct TV Installation Fraudulent Charges

Direct TV
How Direct TV treats new customers

Direct TV
Customer Service

Direct TV
Shoddy install job & receiver doesn't work greenwood village

Direct TV
Cancellation fee

BCK Communications
Direct TV Installation Nightmare Ripoff

Direct TV
Misreprsented Product and Services 2230 E. Imperial HWY

Direct TV
We were lied to at time of upgrade N/a over the phone Nationwide

Dish Network, Echostar
Fraud, Improper Billing, Lousy Customer Service, Did Not Deliver Sevices Paid For and Refuse to Refund