Barnes and Noble
Customer service

For one month I have been asking Barnes and Noble to put back onto my gift card, a credit that was supposed to be given back to me after THEY couldn't fulfill a cd order I had placed. First I was informed a gift card was being mailed to me... Never came... Then I sent in three emails and received back replies that had nothing to do with my complaint... Then I called and was told within 48 hours I would receive money back on my original gift card... Also, never happened. Obviously, they either have one of two things happening here... They want to frustrate the consumer into saying "fuck it" and forgetting about it, or they have the most inept personnel working in their customer service department. I would only hope that somehow, somewhere, people get to file a class action lawsuit against these shitheads and cause them to get their act together so the consumer doesn't have to waste their time or their money on their items. Stick to amazon.com... They are always great standing behind their own fulfillment/shipping/etc. Or their third party vendor fulfillment/shipping/etc. Barnes and Noble should be ashamed of themselves for the way the treat the consumer... And apparently, I'm not the only one who has had this experience.

Company: Barnes and Noble
Country: USA
State: New York

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