DirecTV
Two Missed Installations and Excuse About Locked Warehouse

Ordered direct TV on Wednesday and was told installation would occur on Saturday. Surprised by such a quick installation I asked them not to tell that they would be here and waste my day make it easy on yourself I told them but do not tell me anything they could not do.

They did not show up!!! They did not call!!! For a 12-4 installation they called at 1930 and said there weren't coming due to an emergency. They begged for a new installation date the next day SUNDAY. I finally agreed after warning them several times that I wasted one day on them and was not going to waste another.

You guessed it they did not show Sunday either. They did call and lied to me about a technical problem with my equipment. After waiting to speak to a supervisor for 13.45 minutes they hung up on me. I called back and they said all supers were in the field. I said tell me what the technical problem was: Her response was "WE ARE LOCKED OUT OF OUR WAREHOUSE AND CANNOT GET THE SUPPLIES". I said a problem with the door or the installer does not have a key. She said the installers do not have keys. So they don't trust him in their warehouse but want to send him to my house.

Called Dish Network...

Company: DirecTV
Country: USA
Site: directv.com

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