Direct TV
Not Allowed to Switch Plans a Day After Signing Up

I got lured into Direct TV by there commercial offering great packages for cheap free Sunday Ticket for a year. After moving into a new house with (no internet) I called DirectTV and ordered what I thought was the plan I wanted. I realized after a day or two of watching this wasn't the one I wanted, called them back to go the next tier deal and they wouldn't let me switch.

A new customer and they wouldn't let me switch to a better deal they were offering because I "made my choice" the day before. In addition to their rigidity, the actual complaint process was really painful. Bad service and dumb business model — my contract with them can't end soon enough.

Company: Direct TV
Country: USA
State: Vermont

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