Direct TV
Illing

Direct tv SNATCHED OUT $ 897.95 out of my Husbands account today! NO AUTHORIZATION, NO LETTERS, NO NOTHING. We moved from SC to NY in February. When we moved to ny, we tried to set up service come to find out we could not put up the satellite dish in the high rise building, so we cancelled service in February. From March to May they were billing us, finally I guess they decided to take out the cancellation fees of $280.00 which they claim is our fault because the landlord won't allow the satellite dish. After the 3rd phone call The Cust. Svc Rep had the nerve to tell me that "You should have moved to a building that accepts Direct Tv".. So, we are liable for $ 20 a month cancellation fee until our contract is over in another year and a half. I have NEVER heard of a SCAM such as this. The equipment was billed for $401.00 they can have their cable boxes its not that serious... But the billing charges that were being charged to our CANCELLED SERVICE, were reversed of $145.00 (which take a few days to come back on our account) HORRIBLE, HORRIBLE, HORRIBLE SERVICE I RECEIVED TODAY! My Husband had 2 Service Reps that told him, " even though you don't have service, you will continue to be billed until the equipment is returned" even if you cancelled service. I will definitely send a letter to the Corporate Office, not sure how much that will help, but better said then unsaid!

Company: Direct TV
Country: USA

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