Direct TV
Cancellation Fee After Landlord Restrictions Blocked Installation

In February I moved from a house to an apartment. I checked with my apartment manager on whether or not I could have satellite at the apartments and she said yes. I put in a request to move my satellite to my new apartment with Direct TV. A technician came to my apartment on February 4 and I handed him the restrictions that the apartment manager gave me (no drilling holes in the walls, no mounting anything on the sides of the buildings, etc). The technician told me I could not get service there. I assumed he would submit the appropriate documents back to the company. A couple of weeks later I received a call from Direct TV telling me my bill was overdue. When I called, I found that the move was not reported and they had left service on at my last house. Not only do they want me to pay for February bill, they are now stating that I owe them a cancellation fee. I did not cancel my service, the technician said he could not put service in with the landlord's restrictions. That was not a cancellation on my part! That was something the technician needed to work out with my landlord. I will NOT pay the cancellation fee.

If anyone hears of any lawsuits in the works for this, please contact me. I will NEVER do business again with Direct TV and urge everyone to stay away from them!!!

Company: Direct TV
Country: USA
State: Oregon
City: Salem

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