Qwest
Missed Direct TV Installation and No Compensation Offered

I have been a loyal Qwest customer for 15 years. I signed up for a 2 year agreement with Qwest for Direct TV. I scheduled an installation window which was 4 hours. I took a half day off work for this installation, and when no one showed up, I called. Due to an error on their end, my appointment was never set up, however all the billing was in place! I rescheduled and will need to take another 1/2 day for the installation, and service postponed another week.

To make matters worse, as opposed to offering compensation for their error and my time, I was solicited for cell phone service. To top it all off, I used 25 minutes of my cell phone minutes to find out that there was nothing they could do to make this up to me. I am a very unhappy customer and cannot believe that they will offer nothing for their error that is costing me time and money.

Company: Qwest
Country: USA
State: Minnesota
City: Edina

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