Direct TV
Bad Service

I was going to upgrade to HD and wanted to put an HD DVR in two living rooms. I was to pay about 250 for each HD DVR. When the man came to install he said he would have to run a wire down an exterior wall in my side entry way. I declined and told him to cancel the order. He told me I would need a different dish but couldn't give it to me, I would have to call in. I called Direct and they said they would call me back, they never did. I called the next day, they said they would call me back and they never did. I called Dish and signed up with them. I then called Direct back and canceled my service. They then sent me a bill for the two DVRs which never got off the truck. It took me 4 months and hours on the phone to get it cleared. Every time I was told I should not have been billed and they would clear it up and then I would get a bill. Finally they charged it to my credit card (3 months after I cancelled my service) and I call in and blew a gasket and would not get off the phone untill I got a cofirmation that my card had been credited.

Company: Direct TV
Country: USA
State: Texas

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