Direct TV
Told HD Would Be Free, Then Quoted $300 for Receiver

Direct TV is the most unreasonable company that I have ever dealt with. I signed up for Direct TV a few months ago. When I called I asked for HD and the works which was all free with a new customer. When the man came to install the system, I was informed that the order did not request HD and I told him that I had requested it. I would be purchasing a new Hd tv within the next few months and I wanted to get it now. He told me no problem I will go ahead and install this and when you want to change just give us a call and all I will have to do is change the dish outside. You won't even have to be home. I called today and found out that the cost will be $3oo for a new receiver. When I complained I was told that the person that installed did not know what he was talking about and I should have called and had it changed at the time it was installed. I was spoken to very rude by 3 different people. I informed the rep that I will be cancelling my service.

Company: Direct TV
Country: USA

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