Direct TV
Installation Never Happened and Retailer Blames Provider

We signed up to get Direct TV through Sam's. Waited for the installation all day. No one called. I called the # that was on our Sales order. What a joke! Waited 20 minutes to hear them finally say "due to high volume leave a message" Are you kidding me. I called the # off of Direct TV web site and got hold of some one only to say since we ordered from a retailer/Smart Circle that they didnt have anything to do with it. Does Direct TV know that this is their product? After 2 hours on the phone back and forth with Direct TV and the retailer/Smart Circle, I finally reschedule with the retailer. I called last night to confirm this and they said "yes" and that someone would come today. Guess what? I waited 5 hours and no show. Called Smart Circle to tell them to forget it and that I wanted my refund back and they said they handed that to Corporate (Direct TV) last week and they would have to schedule an appointment. If any one is considering Direct TV... Don't sign up. Go with Dish. Go with Dish. Go with Dish. You'll be happier!!!

Company: Direct TV
Country: USA
State: Louisiana

  <     >