Sony
Customer service

Reported a line going down my TV and customer service tried trouble shooting it, but it never worked. They told me to get a new cable box and it still didnt fix line. When i called to get fixed again my warrenty was up and they would do nothing even though I reported the problem before the warrenty expired. They had me call someone out to look at it for 1oo bucks and they took one look at it (didnt even open up tv) and told me it was a 700 dollar part. Sony solution was to sell me another tv at an "extreme discount" (tv still cost 12oo - some discount LOL). They told me since no one looked at tv before warrenty expired that they could do nothing. To diagnose the problem they had me call someone out to look at it and I had to pay an extra amount of money to have someone look at it. They repair man knew what was wrong just by looking at it and i feel sony should have known from the beginning that the LCD panel was bad through my decsriptions. I spent a lot of time with customer service and the only thing they could say was "i see sir" and "try reprogramming your tv. Not to mention everytime they sent an update my tv wouldnt even read it. Totally unacceptable!

Company: Sony
Country: USA
State: Ohio

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