Sony Corp
Part Replaced Twice and Repair Promises Unkept on 1400 Dollar HDTV

We bought a hdtv from best buy in dec we started to have problems in feb. 2010 we had a part replaced then another problem the second problem happened an the repair man came again an we were told he couldn't fix it an to contact sony for a new tv. Then the real problems started sony has been telling us they'll send a the repair man and take the matter under review an call us back in 72 hours. We have been told this 3 times in the last mouth an no phone call an our 1400 tv still doesn't work an now the part we had replaced is broke again. The repair man has told sony that the tv is unfixable We have asked for a replacement or a refund but all we get is the run around. We don't know what else to do or how to get it fixed

Company: Sony Corp
Country: USA

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