Sony Electronics
Poor customer service

I purchased a Sony 46" Bravio LCD model number KDL-46V4100 3 months ago from a local retailer in Kansas City. Within 3 months of purchase the TV wants to power cycle itself every 15-20 seconds. I called customer service and they told me I would have to have the TV fixed by a local authorized repair center. All of the local authorized repair centers are only open 8AM-5PM CST Mon-Fri. I work for a living and I can not take any more vacation for the year. I called back and talked to Sony's no-customer service to explain the problem and ask for a solution.

The customer service rep made it sound like it was my fault that I couldn't get off during business hours to have their defective product fixed. She did not have any solutions for me. It was not until I pressed her to speak to her supervisor that she told me my only other option was to write a letter to the Sony Executive Review board. The Sony Executive Review board was her supervisor and there was no way that I was going to get any kind of problem resolution on the phone with her or anyone else for that matter.

I wrote a letter. Spent the $20 to overnight it and confirm delivery confirmation to wait to get an answer on what Sony is going to do to fix my paperweight, formerly known as a Bravio TV. I still have not heard any response yet from Sony.

Do not buy a KDL-46V4100 46" Sony Bravio LCD TV unless you have an unlimited amount of vacation to take when, not if, the TV breaks.

Company: Sony Electronics
Country: USA
Site: sony.com

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