DirecTV
Customer service

I disconnected from DirecTv 1-12 and - after an unnecessarily long termination phone call where the customer service rep quizzed me on why I left and would I return as a customer if they offered blah blah blah (non of which they offered while I was a loyal customer)- returned their receiver and access card on 1-22 in the box they provided. Got 2 statements afterward showing no balance due. On 03-15, they sent a bill of $4.23 for a PPV movie dated 01-28 (no year.) When I called to inquire, I was told it was rented/viewed 01-28, more than 4 years earlier. Since their on-line statements only go back two years, I had no way to show that, either I already paid, or that (as I believe) the movie was a "free" rental they offered to promote the PPV service. No matter whether I paid for the rental or not, billing for services provided 50 months earlier is certainly not going to convince me to reconnect.

Company: DirecTV
Country: USA

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