Directv
Free Movie Coupon Refused After Closing Account, Rep Hung Up

I was tired of my DirecTV shutting down, of being told I would have to pay for an HDTV box to receive HD service, and of receiving poor service, so I intended to leave DirecTV. I spoke to a customer service rep who, in an attempt to keep us, sent us a coupon for a free PPV movie. We watched the movie but chose to close our account anyway. The bill came with the charge for the movie after we closed the account. We had a credit on our account but also had the coupon for the movie. DirecTV would not honor the coupon because we had closed our account.

When I asked, "So you are not going to honor the coupon for the movie we were charged for?", the rep said, "No, not unless you reopen the account with us." He then accused me of "playing games" with him. I told him I was not playing games with him; I just wanted credit for the coupon I was sent. He got nasty and hung up on me. I have yet to see a check for the credit balance. I'm glad I am no longer with DirecTV. I left due to poor customer service, and this rep reinforced my opinion.

Company: Directv
Country: USA

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