DirecTV
Billed $9.99 for Pay-Per-View Movie From Eighteen Months Earlier
- 12-26-2008
- 4
After closing my account and returning my receivers Nov I was billed $9.99 for a pay-per-view from July. Customer Service explained that the movie was saved on the access card and they found it when I returned my equipment. There is no way I can research who ordered an adult movie from 18 months ago. The "call back" feature didn't work. If it had the item would have been billed the following month and I could have paid it or disputed it at that time. One and half years later makes it impossible. I was unable to speak to a supervisor and Directv refused to remove the item. There seems to be no other avenue to pursue correcting this. Directv is unavailable.
Company: DirecTV
Country: USA
State: Colorado
Site: directv.com