DirecTV
Multiple Billing Errors and Broken Credit and Free Month Promises

I have had Direct TV for several years and only because there is no other TV service in my remote area. I have had multiple billing errors with this company. I was offered free premium channels and then was charged for them. I was told I would be credited back but must pay that bill or they would send it to collections. I then did not receive a credit for 8 weeks which is their policy. I was promised a free movie and then was told I would get in the mail a certificate in 3 months.

I relocated and was told Direct TV had no service in my area and that it the wait would be months. They did find another contract worker in a month to set up the system and I was told that I would get that month free. I was billed for it and when I refused to pay, they threatened collections. I have been told multiple times that a manager would return my call and none ever did.

I also have slow internet in my remote area and cannot access their website due to their highly graphical site so I must order movies by phone and am charged an additional fee even though it is automated! Do not get service from Direct TV if there are other options. I would recommend this company to no one.

Company: DirecTV
Country: USA

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