Sony
Kdl 52xbr9

For that previous 25 years I've bought just Sony products for my house (TVs, VCRs, DVD, Soundsystems, etc.) due to what I believed was the top quality of the products and also the proven fact that Sony might remain behind their goods. Envision my complete disappointment and shock at discovering that the very first time that I experience a problem with Sony products and Sony wouldn't take accountability and help with what's obviously a style deficiency or perhaps a production deficiency of the goods.

I bought a KDL 52-inch Sony Bravia Television, 11 weeks and 27 time before (your day after Christmas on "black Friday" didn't actually obtain the Television to get a week simply because they did not have one in-stock. Before Christmas of 2010 I observed electronic traces or pixilation about the display. Named customer support and was informed they explained that will need to purchase a Sony approved technology to check on it out at a price of $135 bucks. After a lot of worrying they decided to possess a technology emerge and appear in the Television. The Technology required one appear and stated he understood exactly what the issue was and it has observed it in additional Sony Televisionis. It requires a brand new LCD screen at a price of around $2500. I just settled somewhat less than $2000 for that Television 11 weeks before. I approached Sony customer care again and since it was out-of guarantee they might not assist using the fix. They did provide to market me another Television at ~25PERCENT discount from what I really could buy it on line. They needed me to pay for another $1500 along with the $2000 and that I might reach maintain the previous Television. Our other option is always to purchase the fix because it was from guarantee.

Did I note that I'd 1 week to create a choice or even the present is rescinded. The LCD was marketed to last for 60,000 hours, that's 2,500 times or nearly 7 years working. I am certain within the 17 weeks I'd the Television I set significantly less than 2,000 hours onto it. Seems like scam in my experience and Sony ought to be held responsible for promoting defective LCD panels. Seems like a-class action suit simply waiting to be submitted. Yet another former Sony client that cannot wait to inform people never purchase another Sony merchandise.

Company: Sony
Country: USA
State: Washington
City: Spokane

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