Sony
Sony televisions with defective circuits and poor customer service

My experience with SONY customer service emanating from SW Florida is the worst for any company with whom I have interacted in many years (not an overstatement). CEO Mr. Hirai promises that SONY "will change" and the company motto is "make. Believe", both interesting wording. After watching four SONY televisions bought within the last two years, and 2 of 4 having defective circuits identified by the installers (one of which is noted on an internal service bulletin and therefore known by the company), my small sampling would suggest overall 50% quality for these SONY products. These SONY products were manufactured in Mexico and purchased from Howard's and Best Buy. The technical pattern is similar to other four and five red blink complaints on this tremendous website. Estimate to repair the second television included a $3184.84 part price, almost double the purchase price. We did not accept the SONY offer of a refurbished or new SONY television for roughly half price. It would seem that the same 50% quality level is possible again causing us more hassle, YOU might end up with my refurbished television to cause you hassle, and SONY actually makes some money on its quality defects which never should be encouraged as company policy anywhere! I hope Mr. Hirai can cause change (for the better, that is) but I can't "make believe" about the SONY brand any more. I am interested in the quality records for the computers, cameras, and other SONY electronics.

Company: Sony
Country: USA

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