DirecTV
Refund of $158 Promised Every Month but Never Issued

I had ATT / Direct Tv bundle for several years. In September, I ordered ATT U -Verse. They finally connected me up on October 2. On October 10th I received a notice of a due amount of $158 for direct tv. I paid it thinking / knowing I would get a refund of this. It is now January and every month I call about this refund. What a run around!!! I have probably talked to 25 different people and every time I get "you will see the credit on your next bill by the 10th"! Please people! I paid ATT who in turn paid Direct TV. I don't understand why my little $158 is so hard to refund!!! Today is the 15th of January and I am still going through the run around. Are you going bankrupt???!!! You had no problem immediately taking my money, nor the possible threat of disconnection if I didn't pay.

Lousy customer service! Each phone call resulted in transferring me to another "customer service agent". With so many of these "agents", it seems one, somewhere, sometime, would be able to solve the dilemma. Stay away from them all! Go back to Comcast, at least you only have one company to deal with.

Company: DirecTV
Country: USA
State: Florida
City: Sunrise

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