Direct TV
Lousy customer Service

Be careful in choosing Direct TV as your satellite provider. Their service desk is very courtious when you call and sympathize with your cause, but do not resolve a thing. I was a loyal customer for over 5 yrs and in December I decided to cancel and go with ATT U-Verse. I received a better deal and so far everything has been an excellent experience. However, when I cancelled my service, I had just paid my monthly bill so I was owed a refund. Though not much, but every little bit helps and since I had paid my bills for so long it should only be fair that they sent me my refund. Well, to make an extremely long story short, till this day I am still to receive my refund. I take the trouble of calling in every month, because at this point, its become a mission for me to try to get my refund. They have all tried to tell me how they have sent me so many checks and yet not one has made it to my address. How come I receive every other piece of mail from their own company, even statements showing that they owe me a refund and I can't seem to get another envelope with a check? Is it going into "check space" and its floating around out there? I'm positive that if I owed them even the slightest amount of money, they would have no problem disconnecting my service. Its been six months now (6 mths). How much longer does a customer have to wait to get their own money back?

Company: Direct TV
Country: USA
State: Florida
City: Miami

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