Wttg Fox5 News
Bank of America's mistake almost caused me to loose my home

On June 18, I received a court summons regarding my property taxes. It stated that my property had been sold at tax sale for an amount totaling 6,211.73. It also came to my attention after much research that Bank of America Hoam Loans had been paying taxes on the wrong property which are escrowed from my monthly payment, even after I faxed a delinquent tax notice and attempted, in good faith, to correct the matter in May. Bank of America confirmed having received the fax via a letter dated May 27, but never corrected the matter. They continued to pay my taxes on the wrong property, which resulted in my property being sold to a bank. I even visited the Office of Tax and Revenue and had to have a representative explain the steps that BOA needed to take to prevent my property from being forclosed, but it took over 20 phone calls to get someone to finally understand that I could lose my home because of this error.

It took me several weeks to get an answer from Bank of America. I called customer service and requested that they transfer me to a tax representative. On several occasions, I was told that they would not transfer me to a tax representative and that I was responsible for paying the correct taxes, not Bank of America.

On June 28th, I realixed that attourney's fees were taken out of my escrow account to cover the legal costs of the plaintiff - Capital Source Bank Aeon Financial, LLC to be paid to Malik J. Tuma from the Tax Lien Law Group. This caused my mortgage payment to increase from the sum of 1,118.73 to 1399.43. T one point, BOA attempted to pay the delinquent amount including attourney's fees and back taxes from my escrow account causing my escrow to go into negative. Bank of America fixed that problem after several angry phone calls to Mr. Araniva.

Presently, my mortgage is increasing again because I have a negative escrow. Bank of America assessed my taxes to be less than they currently are because they assessed the wrong property and I still owe the money that they paid out for my and 2010 taxes even after getting credits from the DC Office of Tax and Revenue. I have paid my mortgage on time since I opened my account with Bank of America. I have also spoken to numerous tax representative who have stated that they believe Bank of America should absorb all costs, including all taxes paid to the District of Columbia. I have requested via letters and phone calls that Bank of America absorb all costs associated with their error so that my escrow can transition into being positive. I have also requested phone calls bank both from Mr. Araniva and the V.P. Michael Bentley, but have not received any calls regarding my negative escrow. Now my mortgage is going to continue going up, making it more difficult for me to make my mortgage payments... It was not my error to begin with. Bank of America should have taken immediate action to begin with, but failed to do so in a timely manner because of their negligence in changing the property parcel and lot number like I requested them to do back in May.

Company: Wttg Fox5 News
Country: USA

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