Direct TV
Customer Service MANIPULATE? If not where can I get a simple answer?

Our DVR automatically stops functioning. I ask of a alternative... The only real cash responsibility provided in advance, is the fact that they desired to inform me that I'd be anticipated to pay for a $20 delivery charge. I'm also informed to submit my damaged one. I'd purchased the DVR at BestBuy, I repeated this many times. Wondering why my alternative might just need $20? PROPERLY, upon talking with another agent. I request particularly what'll it cost... I'm informed they don't USUALLY need anyone to purchase an upgraded??? USUALLY I repeat... Particularly i'm not paying something? No, usually not. Additionally understanding I acquired it at-best purchase, she continued to express the factors they wouldn't ask you for are that DVRs do not often simply go wrong... Broker 3... Today somebody talks up -once more not obviously or briefly - that it'll charge. What're the goals of those customer support reps? Why may I not get a solution 2 from the three times I named?

Company: Direct TV
Country: USA
State: Massachusetts

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