DirecTV
Promised free DVR upgrade denied after receiver failed; stuck in contract

Upon moving into my house I decided I'd try Directv. So after going online and seeing there free dvr upgrade for free I signed up online picked all the stuff I wanted and due to a deposit I had to physically call them. 200 dollar deposit with is fine long as I get it back... We'll see. Once I called them my setup date was for the 20th of November. The Tech guy comes out with 2 regular receivers no dvr's. He said just call directv and let em know and they will ship one out even swap. (no time span given) It is now the 4th of December and my 2nd receiver went bad in the bedroom last night (not even 2 weeks) after not even watching it 2 hrs since the 20th.

Figured now's the time to call them and get the free dvr I was supposed to get. After talking to them 3 different times I was informed that since I didn't call that day that I had to pay an extra 100 dollars for the dvr. After speaking to 1 lost rep, 1 ignorant rep who just was there to charge me fees, and one that actually tried to help me I asked for a supervisor. Got the run round with that and was on hold forever. Was told I declined the dvr receiver so I said why would I decline a free dvr receiver that's why I got service with y'all??? Long story short... Its not possible for them to change a regular receiver with a dvr receiver because I didn't call that day... And there computers aren't set up to do that... What happened in the day when someone admits to there mistakes and does whatever it takes to make a customer happy and satisfied? I have to return the crappy receiver that took a crap after 2 hours of viewing and there shipping me the same crappy kind back when I originally was supposed to be a dvr receiver.

Wouldn't recommend anyone use directv there just there to collect a buck anyway they can and now I'm stuck in a contract for 2 years after just 10 days of service I'm completely dissatisfied!!!

Company: DirecTV
Country: USA

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