Dish Network
Billing

I started service back in November. I was told my package would be $76.95 for 2 years. For the next couple of months my bill was always different than $76.96 even though I've never order anything extra. I called Dish every time I got a wrong amount. I spoke with a guy named Larry (id 2U) promised he would correct the problem. It never happened! Next month I had the same problem. This time I spoke with Amber (id FD1). Same promises but each bill continued to be different. On the third month, I spoke with Trish (id 07U). Same promises from her as well. I finally just started paying the bill each month if it wasn't over 5 or 6 dollars of what I was promised. This month, February is different. My bill jumped to $91.98. WOW, over $15 per month more this time! I called and spoke with a person named Debbie and then she connected me to a supervisor. I was told my promotion had ended but I still had to keep the service for 2 years. If I did keep the service, I would be charged a penalty. No one ever told me when I ordered this service that it could increase in a year and that I would still have to keep the service.in fact I was told by Larry that the price given was good for 2 years and I could call back anytime and use his name. Larry apparently had more mouth than clout.

Company: Dish Network
Country: USA
State: Georgia
City: Atlanta

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