Dish network
IVR Gave Wrong Payment Amount and Manager Hung Up

Today I encountered outsourcing and bad customer service with DISH network. I asked about my bill and it went nowhere. Last week I called the Dish IVR to pay my bill it said 50.26 so I went ahead and paid it. I thought it was correct because the IVR told me what to pay. Well today I received and email that said I owed 95.14. I asked why so high I was told I mis-paid last time by 1.17. I asked what I should pay every month and was told 72.70. I spoke with a CSR and she could not understand my frustration I said "If the IVR told me to pay 50.26 I paid it if it said 72.70 I would have paid that why was the IVR is wrong?" I was told I received a credit and that the IVR update daily thats why it was not 72.70 I said "I can't trust the IVR to ever be correct" I then spoke with (Alice) a manager who kept reading the script and said that she had never seen the IVR have a problem. She also hung up on me. She was no help. I feel I cannot trust DISH I will pay the 95.14 but who can truly know what the correct the bill should be.

The conversation today left a very bad taste towards Dish I don't see how they get good customer service ratings.

Company: Dish network
Country: USA
Phone: 18882758068
Site: dishnetwork.com

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