Direct TV
Customer service

Direct Tv applied our Aug 09 payment to someone else bill, we were harassed and treated poorly for non-payment, they refused to look into the possibility of there mistake. Had to go to our bank (take time off work) and ask for research.

Found Direct Tv payment cashed by them but after fax still had to pay bill as they said it took 10 days to put in the system (ridiculous!) I faxed finance department, emailed the CEO and finally, through calls reached a woman who supposedly was head of these matters and sent copies and letter to Office of President PO Box 6550 Greenwood Valley Co. 80155 as she requested. That was over one month ago and have heard absolutely nothing! Direct TV had our payment (irregardless of what they did with it) for over 3 months. They merely credit our account without any acknowledgment of the mistake after we faxed the cxl. Check in there own sweet time/delay. We had to pay twice for services until credit and prove at our own cost that we paid. I felt we should have been given one month free service for the horrible treatment and lack of any communication. Anyone who opens a Direct TV account will find out that they are dealing with a company that is faceless and you are nothing more to them but $...

Company: Direct TV
Country: USA
State: Florida
City: Tallahassee

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