Directv
Checks Cashed by Wrong Company, Payments Not Posted

Direct TV was the worst mistake I have ever made in satellite/cable choices. Since November, I have had nothing but problems with Direct TV. Apparently, the ability to post a payment properly to a customer's account is not in their training materials.

After I faxed copies of cleared checks, made payable to Direct TV, PO Box 6414, Carol Stream, IL 60197-6414, I was told on at least 3 occasions that my checks were not cashed by Direct TV but by Cingular One. That is interesting, since I have never had a Cingular One account in my life and the checks were payable to Direct TV.

Today, after receiving a letter and again getting really lousy customer service, I have cancelled my contract, and I will be filing complaints with every consumer action/protection group I can. Would I recommend Direct TV or any other satellite company to a friend? Not even to my worst enemy!

Company: Directv
Country: USA

  <     >