Direct TV
Service Shut Off After Agreed Late Payment Was Not Noted

I have been a customer of DirecTV for several years. I have always paid my bill on time, and although it took me over a year to get the billing straightened out, I have had few other problems with them.

I am retired and live on a limited income. I pay all of my bills on the 15th of the month, including DirecTV. This month my car needed repairs, so I called DirecTV, among a few others, and told them I would be making payment on the 26th instead. The girl I spoke to said no problem and that she would note my account.

On the morning of 11/25 my TV was shut off! I called DirecTV and was told no note was made and that I was late making payment. I explained that the payment was scheduled to be electronically delivered on the 26th. Their attitude was that they will turn it on when payment is posted to my account, in 7 - 10 days. The money has been deducted by my bank and it shows that it was received by DirecTV, but so far it is not "posted" to my account.

Tomorrow I plan to call the corporate office in California and do some serious complaining. What else do I have to do? I can't watch TV.

Company: Direct TV
Country: USA
State: Georgia
City: Acworth

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