Direct TV
Bad Customer Service

I have been a customer of Direct TV for several years. I have always paid my bill on time and although it took me over a year to get the billing streightened out, I have had few other problems with them.

I am retired and live on a limited income. I pay all of my bills on the 15 th of the month including Direct Tv. This month, my car needed repairs so I called Direct TV among a few others and told them I would be making payment on the 26th instead. The girl I spoke to said no problem, she would notate my account. On the morning of 11/25 my TV was shut off! I called Direct TV and was told no notation was made and that I was late making payment. I explained that the payment was scheduled to be electronically delivered on the 26th. Their attitude was we will turn it on when payment is posted to your account... in 7 - 10 days. The money has been deducted by my bank and it shows that it was received by direct TV but so far not "posted" to my account. Tomorrow I plan to call the corporate office in California and do some serious complaining. What else do I have to do? I can't watch tV.

Company: Direct TV
Country: USA
State: Georgia
City: Acworth

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