Direct TV
Terrible customer service

Direct TV provides an option if the customer does not want them to check the credit history. Since I did not want to add another 'inquiry' on my credit history, I paid $ 200 up front as they would reimburse me on bills over some period time.

On the day of installation, a technician cut off my cable internet service even though I asked him on the phone to be careful about it. He just left the site cutting my internet service. The signal was poor and switching channels takes too much time. Because of some glitches on online ordering, I did not get HD access... Anyway, overall service was unsatisfactory so that I cancelled the service on the very first day, even refusing $ 150 credit. (customer rep proposed me when I wanted to cancel)

Now they say that $ 200 is not-refundable fee. First of all, they did not provide me about it during online order processing, and I still cannot find that policy on their web site. Maybe there is that policy in tiny little section somewhere their web site. If that is so, I still think this is totally unfair and fraudulent. $ 200 wasn't for them to keep when the customer cancels the service but when the customer becomes 'delinquent'.

Company: Direct TV
Country: USA
Site: directv.com

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