Direct TV
$200 Upfront Payment Called Non-Refundable After Cancelling

Direct TV provides an option if the customer does not want them to check credit. Since I did not want to add another inquiry on my credit history, I paid $200 up front, as they would reimburse me on bills over some period of time. On the day of installation, a technician cut off my internet service (cable) even though I had asked him over the phone not to do so, and left the site. The signal reception was poor and switching channels took too much time... Anyway, overall the service was horrible, so I canceled the service on the first day.

Now they say that $200 is not refundable. First of all, they did not provide any information that it was a non-refundable fee if I cancel the service on an online order. I think this is totally unfair, and it is fraud if they keep $200 as a non-refundable fee. The $200 was not for them to keep when the customer cancels the service, but for when the customer becomes 'delinquent'.

Company: Direct TV
Country: USA
State: New Jersey

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