DirecTV
No Refund for Months Charged on Service Never Installed

Upon moving to a new location, I was hoping to transfer my subscription with DirecTV service. When I cancelled my present service, I was told that they would transfer my monthly credit to my new address. When they arrived at my new address, the technician informed me that they could not pick up a strong enough satellite signal and recommended that I choose a cable service instead. I was also told that another technician would confirm his findings and recommendations.

In the meantime, after waiting for weeks for their follow-up technician to arrive, I went ahead and subscribed to my local cable company. Finally, the technician arrived and informed me that the first technician was wrong and I could indeed have their satellite service. I then called their customer office and was told that they would reimburse me the fees for canceling my cable service so I could go ahead and set up installation for DirecTV. When the installers arrived, they said the first observation was correct and I could not have their service due to poor satellite signal. Luckily, I had not cancelled my cable service.

Months passed, and I then noticed that for 5 months, if not 6, DirecTV had been charging my credit card for service that I did not have. I called their customer service, and they confirmed that I did not set up their service. I returned their 3 receivers as I was asked so they could reimburse me for the months I was charged. However, they have not done so.

I have called many times, and they told me to file a letter of dispute to their corporate offices in CA. I did so, even though there should be no dispute whatsoever. They charged me for services that were never installed. Up to this day, I have not received any update on my refund. They keep giving me the runaround. I am totally frustrated. Should I report them to the Better Business Bureau? Any suggestions?

Company: DirecTV
Country: USA
Site: directv.com

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