Direct TV
New Access Card Never Arrived After Installation, Rude Support Staff

We scheduled a new installation, and the access card stopped working about an hour after the tech left. Called customer service, the only way to correct this is to have a new card sent out - the techs don't have extras - which takes 2-3 days. Waited the 2-3 business days for the new card and nothing! Called again, had to go through the access card reorder as the first "customer service" person Laura didn't bother to complete the order so it wasn't sent. It's now been 3 days again and STILL no card. Best part is each time we call we're told "oh, a new customer" - which apparently is their code to treat us like garbage. Since we've haven't had any new service since the "install", I called to cancel. Another very rude "customer service" person Diana finally canceled after I was on hold for over 15 minutes and I had to continually repeat "just cancel the service" over and over. Amazing that their customer service people think arguing with and talking over their customers qualifies as service. I also called my credit card company to file a complaint and dispute any charges Direct TV may try to make on my card. Direct TV is a total joke!

Company: Direct TV
Country: USA
Phone: 8005315000
Site: directv.com

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