Direct TV
Five Missed or Failed Service Appointments With Subcontractor

Direct tv has the worst service I have ever seen and they don't even care. I have had five service call appointments. On the first call the technician did nothing because he did not have a part. The next four appointments were all missed, no technician ever showed up. A four hour window for each appointment for a total of sixteen hours waiting and except for the last missed appointment they didn't even bother to call. Each time I called to complain, they would just say I understand your frustration, then just schedule another appointment with the same sub contracting company that can't seem to bring parts or even show up. I have a sixth appointment scheduled for a reinstall to get it right. Do you think they would finally send out a professional Direct TV employee with a Direct Tv van? No, they sent the work order into the same sub contractor even after I asked them not to.

Company: Direct TV
Country: USA
State: New Hampshire

  <     >