Direct TV
Five Service Appointments, Four Missed by Same Subcontractor

Direct TV has the worst service I have ever seen, and they do not even care. I have had five service call appointments. On the first call the technician did nothing because he did not have a part. The next four appointments were all missed; no technician ever showed up. Each appointment had a four-hour window, for a total of sixteen hours of waiting, and except for the last missed appointment they did not even bother to call.

Each time I called to complain, they would just say "I understand your frustration," then schedule another appointment with the same subcontracting company that cannot seem to bring parts or even show up. I have a sixth appointment scheduled for a reinstall to get it right. Do you think they would finally send out a professional Direct TV employee with a Direct TV van? No, they sent the work order to the same subcontractor, even after I asked them not to.

Company: Direct TV
Country: USA
State: New Hampshire

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