Verizon
HD Picture Stopped After Firmware Update, Support Closed Case Unresolved

I have Verizon FIOS TV service, with HD. It has been working for the past few months. Suddenly a few days ago it stopped working. In calling Verizon Tech support they say it happened due to a 'firmware' update on the Motorola Set-top-box that makes it not work with some TVs such as my Samsung. They say it is a known issue and simply closed the case without fixing my problem. I would like to have the support ticket open till my problem is fixed. They suggested an alternative (component cables) that is not workable for me. This service was working and suddenly it stopped working due to a change on their side. Apparently a lot of people besides me are also affected.

Company: Verizon
Country: USA

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