DirecTV
Credit protection plan

Our wire wasn't working. I named Directv customer support and described the problem for them then your consultant suggested me to possess credit safety strategy and he or she mentioned it'd be protected underneath the same and that I did. The specialist came and set the damaged cable, upon requesting many time-whether its protected under credit safety or not he explained YES it had been and that I shouldnt concern yourself with something. The statement arrived also it confirmed a 49.95 bucks cost for that support phone. I named customer support and described them everything plus they didnt pay attention to me. I expected them why the consultant about the telephone providing me incorrect info and specialist didnt mention it in my experience whether I'm being billed or not since when often there's a cost you're designed to note it towards the client and also have them sign some paperwork. Anyhow following a lengthy discussion I had been advised to pay for the LEGITIMATE cost that was for that support phone i.E. 49.95 plus they stated there's nothing they might do for me. Well all I will state is DIRECTV customer support in addition to their specialists aren't up to date. They say anything do another thing. Here is the training I discovered bad customer support plus they earn money out-of all of this.

Thanks!

Company: DirecTV
Country: USA

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